n-issue.
Online resources such as databases that include fulltext reduce the challenge of delivering some types of materials off-shore. AU students who have an active status need only have sufficient computer hardware and skills and a reasonable Internet service provider in order to do extensive searching and researching of resources. Students who conduct a successful search may evaluate their search results and finally read, print, or download the specific search results to their PC workspace.
While online utilities and resources have become increasingly more ubiquitous, and while the educational environment has become increasingly more electronic, many of the underlying principles of library use and the quest for information remain the same. The saying “the more things change the more things remain the same” remains true. For example:
· Users of AU Library services and materials continue to be able to contact the Library Information Desk on an individual basis. A noted increase has occurred in the number of electronic (e-mail) requests. The use of the telephone remains a primary means for contacting the Desk. This is evident in the increased number of messages that are left on the voice-mail answering system. The telephone also remains as a primary mode of communication as noted by the number of telephone called actually taken at the Library Information Desk.
· Users of AU Library continue to contact the Library Information Desk for help. Users have known that the Library phones are open and that the Desk is staffed at all times
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